Your AI, evaluated by the professionals who do the job.

We test your assistant or agent with practising lawyers, tax advisers, physicians and engineers, in your language and under the rules that apply to you.

Two colleagues side by side in an open-plan office, reviewing the answers of an AI assistant on a laptopEnterprise AI team · Frankfurt

Human evaluation at three points in the life of an AI system.

Before launch

Experts from your field test the assistant on the questions your customers ask, and check every answer for substance.

Choosing a model or vendor

Two or more systems, graded on your own tasks by the same panel against the same rubric.

After every release

The same test set on each new version, with every change in quality listed.

An LLM evaluation by people who know the subject.

01

Test tasks from your use case

Written by professionals from the relevant field, in your language.

02

Two independent readers per answer

Each answer graded against a rubric agreed with you.

03

A list of failures

Every failure with an example, its severity and the rule it breaks.

04

Expert data for further training

Corrected answers and rubrics, if you want to improve the system.

An insurance claims specialist working on a laptop in an office in MadridClaims specialist · Madrid
Evaluation summaryExample
Claims assistant, Spanish
Test cases150
Readers per answer2
Correct in substance81%
Failures found19
Most frequent failures
Confirms cover without checking the exclusions
States the wrong deadline for reporting a claim
Gives no referral to a human adviser

Checked under the rules that apply to you.

The same question has a different correct answer in Munich, Lyon or Milan. Examples of task types:

A tax adviser in her office in Munich

A tax answer under German law

Checked by a licensed tax adviser in Munich.

A lawyer working at a long table in Lyon

An answer on French employment law

Checked by an employment lawyer in Lyon.

A pharmacist in the back office of a pharmacy in Milan

Patient information in Italian

Checked by a pharmacist in Milan.

From your use case to a regular evaluation.

Request a pilotOur team reviews every request.

Brief

Use case, languages, risks and volume.

Panel

Professionals from the relevant field, verified and briefed.

Pilot

A paid first evaluation with a summary of findings.

Regular evaluation

The same test set on every release.

EU data protection by default.

EUProcessing and storage

Data is processed and stored in the EU.

0Model training

Your data is never used to train models.

NDAAccess

Named, verified experts under NDA, with access per project.

Art. 28Data processing agreement

Under Art. 28 GDPR, for every project.

Your toolsEnvironment

Experts can work inside your systems and under your access rules.

Frequently asked questions.

Further questions: hello@vaialabs.ai

Do you need access to our model?

Not necessarily. We can evaluate outputs that you export, or work through an interface or environment that you provide.

Can the experts work in our environment?

Yes. They work in your tools under your access rules, or in ours.

How long does an evaluation take?

It depends on the number of tasks, languages and fields. You receive a timeline after the scoping call.

What does it cost?

A fixed price per evaluation or billing per expert hour. Every engagement starts with a paid pilot.

Do you help with the EU AI Act?

We provide expert evaluations and document who evaluated what, and when. We do not give legal advice.

Which fields and languages do you cover?

Medicine, law, tax, finance, engineering and education, among others, in the languages our panel covers. Need another field? We find the experts on our platforms.

Human expertise, built into AI.

Request a pilot

Request a pilot

Tell us about your project. Our team reviews every request and replies by email.

Your email app opens with the request to hello@vaialabs.ai. We use your details only to answer it, see the privacy policy.